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In the Payment and Shipping section, click Edit to update your payment method and shipping address.In the Account section, click Edit to update your date of birth, email address, and phone number.Go to the Apple ID website and sign in using your Apple ID details.Select Payment & Shipping in the sidebar to update your payment method and shipping address.Select Name, Phone, Email in the sidebar to update your email address, phone number, and date of birth.In older versions of macOS, you may need to go to System Preferences > iCloud. Open the Apple menu and go to System Preferences > Apple ID.Go to Payment & Shipping to update your payment method and shipping address.Go to Name, Phone Numbers, Email to update your email address, phone number, and date of birth.Open the Settings app and tap at the top of the screen.Other tips and tricks from our readers are to ensure the shipping address matches your payment method, to use a mobile phone number instead of a landline, and to avoid custom email domains. Be sure to enter your payment information from scratch. It’s particularly important to re-enter your payment method, including the expiry date and CVV number from your card. This forces Apple to update its database, which is likely to fix your purchase error. The most effective solution is to delete and re-enter these details, even if the existing information is correct. The first step you should take if your purchase can’t be completed in iTunes or the App Store is to review your Apple ID account details. We’ve included instructions for iPhone, Mac, and Windows computers.
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Otherwise, find out how to fix iTunes and App Store purchase errors using the troubleshooting steps below. If you need help with a previous purchase-for example, if you need a refund or have strange charges on your bill-visit Apple’s Report a Problem website. But the solutions are the same nonetheless.
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You may even see these purchase alerts when trying to download free apps. Sometimes Apple tells you exactly why the purchase couldn’t be completed. Other times-particularly on a Mac-you might simply see an “Unknown error” message instead. Sometimes Apple gives you a hint to the cause of your problem, saying you need to review your account details. This might be down to an expired card or a mismatch between your registered addresses.
The most likely cause for error messages when trying to complete an iTunes or App Store purchase is a problem with your payment details. Unknown errors: Why you can’t complete your purchase
Unknown errors: Why you can’t complete your purchase.